Returns & Exchanges

At Lonza Shoes, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for unworn items in their original packaging. We strive to make the exchange and refund process as seamless as the stride in our premium footwear.

Return Process

• 1.
  Initiate Your Request

  Log into your customer account or visit our returns portal to select the items you wish to return and receive a unique Return Authorization number.

• 2.
  Package Your Shoes

  Place the unworn shoes back in their original Lonza branded box and secure them inside a shipping container to ensure they arrive in perfect condition.

• 3.
  Ship to Our Warehouse

  Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a home pickup.

• 4.
  Quality Check and Refund

  Once our team inspects the returned footwear, we will process your refund or exchange within 5-7 business days to your original payment method.