Frequently Asked Questions
Everything you need to know about your Lonza shoes experience.
What materials are used in Lonza shoes?
We use premium materials including genuine leather, high-grade suede, and breathable synthetic linings to ensure both durability and maximum comfort for daily wear.
How do I determine my correct shoe size?
Each product page features a detailed size guide. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal styles.
How long does shipping take?
Orders are typically processed within 24-48 hours. Standard shipping usually takes 3-7 business days, while express options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original packaging. If your shoes don't fit perfectly, you can initiate an exchange or a full refund through our online portal.
Do you offer international shipping?
Yes, Lonza shoes ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated automatically at checkout based on your location.
How should I care for my leather shoes?
To maintain the quality of your leather footwear, we recommend using a damp cloth for cleaning and applying a high-quality leather conditioner every few months to prevent cracking.